What apps does the content filter work on?
All of them. The filters scan text and images across all apps installed on the Other phone.
Can my child turn off the filters?
Filters can only be managed using the parent password set when the phone arrives or by logging into the parent portal at SafetyMode.com.
Will filters block all harmful content?
Filters are powerful but not perfect. In addition to configuring SafetyMode’s filters, you can also use Google Family Link and turn on safesearch in the browser.
If harmful images are not detected, please let us know at [email protected].
What if the filter blocks something safe?
This is called a 'false positive'. We are constantly working to improve our content detection software and any feedback is extremely helpful. You can report it to us at [email protected], and adjust your filter strength if needed.
Can I manage filters remotely?
Yes. Filters can be adjusted directly on the device or via the parent portal at SafetyMode.com.
What do the categories mean?
The different categories scan either text or images, and look for different types of harm.
Bullying and Harassment - scans text to detect bullying, threatening, or sexually harassing language.
Graphic and Obscene text - scans text to detect any obscene or graphic language. There may be contextual crossover with Bullying and Harassment.
Nudity - scans the screen and any images on screen to detect nudity or sexual content.
Banned Words - scans text to detect any swear words or very harmful words. You can add words to this list by tapping the edit button.
What is the difference between the Moderate and Full filters?
The moderate and full filters scan in the same way. The only difference is that full filters are more sensitive.
A moderate filter will still block harmful content, but is less strict. It may a useful option to enable on an older kid's phone.