A SafetyMode Plus account is required to adjust content filter settings and app schedules via the parent portal.
Please note that if you are an OtherPhone user, you are entitled to three months of SafetyMode Plus for free. If you didn't redeem this when you purchased the phone but would like to, please contact us at [email protected] using your purchase email and we can send you a code.
If you have an active SafetyMode plus subscription but cannot adjust these settings via the parent portal, please make sure you are logging into the parent portal with the current parent email that is linked to your child's phone. You can check this by going to Apps & Safety > SafetyMode settings on the child's phone.